Cancellation & Refund Policy
At Kandavika, we strive to ensure that our customers are fully satisfied with their orders. However, we understand that sometimes you may need to cancel or request a refund.
Kandavika operates under its parent company Anandkand Pure Naturals (APN). As part of official documentation, a privileged and confidential legal agreement has been mutually signed between Mr. Samta Banga, owner of Anandkand Pure Naturals, and Mr. Sanjay Banga, owner of Kandavika. Through this agreement, both parties have formally acknowledged and approved the authorized usage of business templates and related materials for operational and business purposes.
Order Cancellation
- Orders can be cancelled within 1 hour of placing them, provided they have not been processed or dispatched.
- To cancel an order, please call or WhatsApp our support team at +91-9910228293 or email us at Kandavika7@gmail.com with your order ID.
- Once the order is processed or shipped, it cannot be cancelled.
Refund Policy
Perishable Items (Bakery/Namkeen)
Due to the nature of our products, we do not offer refunds on perishable goods once delivered, unless:
- The item was damaged in transit
- You received the wrong item
- The product was expired or spoiled on arrival
Non-Perishable / Packaged Items
Refunds may be considered if:
- The product is returned unopened and in original condition within 2 days of delivery
- You provide a valid reason along with photographic evidence
Refund Timeline
- Approved refunds will be processed within 5–7 business days to your original payment method or as store credit, based on your preference.
Returns
- We do not accept returns of opened or used items.
- Customers must raise return requests within 24 hours of receiving the order.
Contact Us
If you have questions about your order, or need to cancel or request a refund, please contact:
Email: Kandavika7@gmail.com
Phone / WhatsApp: +91-9910228293