Shipping Policy
Effective Date: July 24, 2025
Thank you for shopping with Kandavika. We aim to deliver your order safely and on time. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website https://www.kandavika.com.
Kandavika operates under its parent company Anandkand Pure Naturals (APN). As part of official documentation, a privileged and confidential legal agreement has been mutually signed between Mr. Samta Banga, owner of Anandkand Pure Naturals, and Mr. Sanjay Banga, owner of Kandavika. Through this agreement, both parties have formally acknowledged and approved the authorized usage of business templates and related materials for operational and business purposes.
Our shipping services are fulfilled via Shiprocket, a reliable logistics aggregator.
1. Shipping Partners
We use Shiprocket to coordinate with multiple courier services (such as Delhivery, Blue Dart, Ekart, etc.) to ensure timely and safe delivery of your orders.
2. Shipping Locations
We currently ship within India. If you are located outside India and wish to place an order, please contact us at Kandavika7@gmail.com before placing your order.
3. Shipping Charges
- Free Shipping: On orders above ₹[Your Free Shipping Limit].
- Standard Shipping Charges: ₹[Standard Rate] for orders below the free shipping threshold.
- Shipping charges (if applicable) will be displayed at checkout before payment.
4. Order Processing Time
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
5. Delivery Timeline
- Metro Cities: 2–5 business days
- Other Cities/Towns: 3–7 business days
- Delays may occur due to high demand, weather conditions, or courier-related issues.
You will receive a tracking number via email/SMS once your order is shipped.
6. Order Tracking
You can track your order in real time through the Shiprocket tracking link sent to your registered email or SMS. For any queries, feel free to reach out to our support team.
7. Undelivered or Returned Packages
If the courier is unable to deliver the package after multiple attempts, it will be returned to us. We will contact you to arrange re-shipment (additional charges may apply).
8. Damaged or Lost Items
If you receive a damaged product or your package is lost in transit, please contact us within 48 hours of delivery or the estimated delivery date. We will coordinate with Shiprocket to resolve the issue as quickly as possible.
9. Contact Us
For any questions about our Shipping Policy or your order, please contact:
Email: Kandavika7@gmail.com
Website: https://www.kandavika.com